Return Rolicy

30 Day Money Back Guarantee:

If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

• Returns must include all accessories
• Items must include original packaging
• For non-quality related warranty claims, buyer is responsible for shipping costs
• For non-quality related warranty claims, Aisiml refunds the cost of the product itself
• Returns may be rejected if items do not meet the above requirements

Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.


Returns and Compensation Process:

If you have any after sales issues, please contact our Support Center directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.

This following section describes the processing time required upon receiving your returned item.

For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.

For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:

• -Wallet refunds will take up to 24 hours to process and appear in your account.
• -PayPal refunds may take up to 48 hours to process and appear in your account.
• -Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

One Year Repair Warranty:

-If your item has an issue, please first submit a ticket to our Support Center

Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have already taken to resolve the issue.
3. Provide the item code indicated on the outer packaging.
4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

_{NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.}

_{-For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.
Aisiml dedicated Customer Service agents will keep you updated on the repairs process via the ticket system.}

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products